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Cookie Policy

Effective Date: 01 September 2025
Last Updated: 05 December 2025

1. Introduction

Welcome to Flexibility Maestro (“we,” “us,” or “our”). This Cookie Policy explains how we use cookies and similar tracking technologies on our website, flexibilitymaestro.com (the “Website”), which offers subscriptions to our training platform via the FlexiPro App.

This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

By continuing to use our Website, you consent to our use of cookies in accordance with this policy. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or refrain from using our Website.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other electronic device) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and deliver information to website owners.

Cookies can be “persistent” (remaining on your device until deleted or expired) or “session” (deleted when you close your browser). They can also be “first-party” (set by the website you’re visiting) or “third-party” (set by a different domain).

3. How We Use Cookies

We use cookies and similar technologies on our Website for the following purposes:

Essential Cookies

These cookies are strictly necessary for the Website to function properly and ensure our services are accessible to you. They enable core functionality such as page navigation, access to secure areas, and the ability to submit forms (including our email subscription option). The Website cannot function properly without these cookies, and they are deployed automatically.

Legal Basis: These cookies are necessary for the performance of our services and the operation of our Website.

Statistic/Analytics Cookies

Statistic cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. This includes data such as:

  • Number of visitors to our Website
  • Pages visited and time spent on each page
  • Traffic sources and user navigation patterns
  • Device and browser information

We use this information to analyze Website performance, identify areas for improvement, and enhance user experience. These cookies do not collect personal information that directly identifies you.

Marketing Cookies

Marketing cookies are used to track visitors across our Website for the purpose of displaying relevant advertisements and measuring the effectiveness of our marketing campaigns. These cookies help us:

  • Deliver targeted advertising based on your interests
  • Measure the performance of advertising campaigns
  • Limit the number of times you see an advertisement
  • Understand which marketing channels are most effective

The information collected may be shared with third-party advertising partners to display relevant ads on other websites you visit.

Functional Cookies

Functional cookies enable enhanced functionality and personalization on our Website. They may remember your preferences, such as language settings or region, to provide you with an improved and more personalized experience. If you do not allow these cookies, some or all of these services may not function properly.

4. Third-Party Cookies and Services

Trainerize Integration

The FlexiPro App is powered by Trainerize, and as such, our Website may incorporate cookies and tracking technologies from Trainerize. When you interact with features related to the FlexiPro App or when you subscribe to our services, Trainerize may set cookies on your device in accordance with their own Cookie Policy, available at: https://www.trainerize.com/cookie-policy/

We recommend reviewing Trainerize’s Cookie Policy to understand how they use cookies in connection with their services.

Social Media Links

Our Website includes links to our social media profiles on platforms such as Facebook, Twitter, Instagram, LinkedIn, and YouTube. While we do not offer the ability to sign in to these social media accounts or interact with our Website through those accounts, these platforms may still place cookies on your device when you visit pages containing their links or embedded content.

We have no control over these third-party cookies or the data collected by social media platforms. For more information about how these platforms use cookies, please refer to their respective cookie and privacy policies:

Other Third-Party Services

We may use other third-party service providers for analytics, advertising, and other purposes. These providers may use cookies and similar technologies to collect information about your use of our Website and other websites over time. Examples may include:

  • Google Analytics
  • Facebook Pixel
  • Google Ads
  • Other marketing and analytics platforms

5. Your Choices and Control Over Cookies

Browser Settings

Most web browsers allow you to manage your cookie preferences through the browser settings. You can typically:

  • View and delete cookies stored on your device
  • Block all cookies or third-party cookies
  • Receive notifications when websites set or access cookies
  • Delete cookies when you close your browser

Please note that if you choose to block or delete cookies, some features of our Website may not function properly, and your user experience may be diminished.

Instructions for managing cookies in popular browsers:

Opt-Out Tools

You can opt out of interest-based advertising from participating companies through the following industry opt-out platforms:

Please note that opting out does not mean you will no longer see advertisements; it means the ads you see will not be tailored to your interests based on your browsing behavior.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal that you can enable to indicate your preference not to be tracked. However, there is currently no industry-wide standard for recognizing or responding to DNT signals. At this time, our Website does not respond to DNT signals, but we provide you with the options outlined above to manage your cookie preferences.

6. Regional Considerations

Canada (PIPEDA and Provincial Laws)

Flexibility Maestro is based in Ontario, Canada, and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We are committed to protecting your privacy and handling your personal information responsibly.

Under Canadian law, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Withdraw consent for certain data processing activities
  • File a complaint with the Office of the Privacy Commissioner of Canada

European Union and United Kingdom (GDPR/UK GDPR)

For users in the European Union and United Kingdom, we comply with the General Data Protection Regulation (GDPR) and UK GDPR. These regulations provide enhanced rights regarding your personal data, including:

  • Right of Access: You can request information about the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request a copy of your data in a structured format
  • Right to Object: You can object to certain types of processing, including direct marketing
  • Right to Withdraw Consent: You can withdraw your consent at any time for processing based on consent

We use cookies only when we have a lawful basis to do so, which may include:

  • Your consent (for non-essential cookies)
  • Our legitimate interests (for analytics and improving our services)
  • Contractual necessity (for essential cookies required to provide our services)

You have the right to file a complaint with your local supervisory authority if you believe we have not complied with applicable data protection laws.

California (CCPA/CPRA)

For users in California, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). California residents have specific rights regarding their personal information, including:

  • Right to Know: You can request information about the categories and specific pieces of personal information we collect
  • Right to Delete: You can request deletion of your personal information
  • Right to Opt-Out: You can opt out of the “sale” or “sharing” of personal information
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

Important Note: We do not sell personal information as defined under the CCPA. We only collect information for statistics and marketing purposes, and we do not share it with third parties in exchange for monetary or other valuable consideration.

Australia and New Zealand

Australia (Privacy Act 1988) For users in Australia, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Australian residents have rights regarding their personal information, including:

  • Right to Access: You can request access to the personal information we hold about you
  • Right to Correction: You can request correction of inaccurate or out-of-date information
  • Right to Complain: You can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

We are transparent about how we collect, use, and disclose your personal information through cookies. If you believe we have not handled your personal information in accordance with the APPs, you may contact us or file a complaint with the OAIC.

New Zealand (Privacy Act 2020) For users in New Zealand, we comply with the Privacy Act 2020 and the Privacy Principles. New Zealand residents have rights regarding their personal information, including:

  • Right to Access: You can request access to your personal information
  • Right to Correction: You can request correction of incorrect information
  • Right to Complain: You can lodge a complaint with us or with the Office of the Privacy Commissioner

We ensure that personal information collected through cookies is handled securely and in accordance with New Zealand privacy laws. If you have concerns about our privacy practices, you may contact us or file a complaint with the Privacy Commissioner.

Other Jurisdictions

We are committed to complying with applicable privacy and data protection laws in all jurisdictions where we operate. If you have questions about how we handle your personal information in your region, please contact us using the information provided below.

7. Data Retention

We retain cookie data and associated information only for as long as necessary to fulfill the purposes outlined in this Cookie Policy, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of cookie and its purpose:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period (ranging from days to years) or until manually deleted
  • Analytics Data: Typically retained for a period of 26 months or as configured in our analytics tools
  • Marketing Data: Retained in accordance with the specific platform’s retention policies

8. Data Security

We implement appropriate technical and organizational measures to protect the information collected through cookies against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Website and services are not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children through cookies or any other means. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Cookie Policy periodically. If we make material changes, we may provide additional notice, such as posting a notice on our Website homepage or sending you an email notification.

Your continued use of our Website after any changes to this Cookie Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Flexibility Maestro Ltd.
Email: [email protected]
Ontario, Canada
Website: flexibilitymaestro.com

For privacy-related inquiries or to exercise your rights under applicable privacy laws, please include “Privacy Request” or “Cookie Policy Inquiry” in the subject line of your email.

If you are located in the European Union or United Kingdom and wish to file a complaint about our data practices, you may contact your local supervisory authority.

Note to Users: We value your privacy and are committed to transparency about our data practices. We do not sell your information to third parties. The data we collect through cookies is used solely for improving our services, understanding how our Website is used, and delivering relevant marketing communications.

Thank you for trusting Flexibility Maestro with your fitness journey.

 

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